If you’re not completely satisfied with your purchase, you may return it within 30 days of delivery. To be eligible for a full refund, items must be in new/unused condition and returned in the original packaging. Your refund will be reduced by a restocking charge equal to 20% of the purchase price, and you will be responsible for return shipping charges. Any taxes charged will be refunded in accordance with state and local laws.
Before returning an item, please contact Customer Service at (800) 764-5163 to receive a return material authorization (RMA) number, and include the RMA in the package. We’ll pay the shipping costs if the return is a result of our error, such as an incorrect or defective item being shipped to you. If your order is returned to us because it was undeliverable, then you will be responsible for the return shipping charges and a 20% restocking fee.
We take care to pack items to arrive safely, although they are susceptible to damage during transit. It is important that you inspect the purchase upon arrival. If any damage has occurred, call Customer Service at (800) 764-5163. In many cases, we can provide you with replacement parts as needed.